Exthetics LTD is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following data about you:

Personal Information:

  • Identity Data: Includes first name, last name, username or similar identifier, date of birth, and gender.
  • Contact Data: Includes billing address, delivery address, email address, and telephone numbers.
  • Financial Data: Includes bank account and payment card details.
  • Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data: Includes your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

Special Categories of Personal Data:

  • We may also collect health information, which is considered a special category of personal data, necessary for providing certain treatments.

How We Collect Your Information

We use different methods to collect data from and about you, including through:

  • Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
  • Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.

How We Use Your Information

We use the information we collect in the following ways:

  • To Provide Services: To provide you with the information, products, and services that you request from us.
  • To Manage Payments: To manage payments, fees, and charges and to collect and recover money owed to us.
  • To Manage Our Relationship with You: To notify you about changes to our terms or privacy policy and to ask you to leave a review or take a survey.
  • To Improve Our Services: To administer and protect our business and this website, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.
  • To Use Data Analytics: To improve our website, products/services, marketing, customer relationships, and experiences.
  • To Make Suggestions and Recommendations: To provide you with information about goods or services that may interest you.

Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
  • Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
  • Regulatory Bodies: If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to protect the rights, property, or safety of Exthetics LTD, our customers, or others.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request Access: To your personal data.
  • Request Correction: Of the personal data that we hold about you.
  • Request Erasure: Of your personal data.
  • Object to Processing: Of your personal data.
  • Request Restriction of Processing: Of your personal data.
  • Request the Transfer: Of your personal data to you or to a third party.
  • Withdraw Consent: At any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us.

Changes to Our Privacy Policy

We keep our privacy policy under regular review. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:

  • Full Name of Legal Entity: Exthetics LTD
  • Email Address:
  • Postal Address: 74 Cowick Hill, Exeter EX2 9NJ

By using our website, you consent to our Privacy Policy.

Last updated: 6th of June 2024

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