Terms and Conditions

Introduction

Welcome to the exthetics.co.uk . By accessing and using this website, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using the site. If you do not agree to these terms, please do not use the website.

Use of the Website

  • Eligibility: Website is not age restricted but most of our treatments can not be administered if you are under 18 years old.
  • Accuracy of Information: While we strive to ensure that the information on this website is accurate and up-to-date, we do not warrant or guarantee the accuracy, completeness, or timeliness of any information. We reserve the right to make changes to the website at any time without notice.
  • Prohibited Uses: You agree not to use the website for any unlawful purpose or in any way that could harm, disable, overburden, or impair the site. You must not attempt to gain unauthorised access to any part of the site, other accounts, computer systems, or networks connected to the website.

Intellectual Property

  • Ownership: All content on this website, including text, graphics, logos, images, and software, is the property of Exthetics LTD or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.
  • Use of Content: You may view, download, and print content from the website for your personal use only. Any other use, including reproduction, modification, distribution, or republication of the content, is strictly prohibited without our prior written consent.

Consultation Fee

  • First-time Consultations: A £50 booking fee is required at the time of booking. This fee is fully refundable if the appointment is cancelled with a minimum of 24 hours’ notice or if you decide not to proceed with any treatment. If a treatment is booked, this fee will be secured as a deposit and redeemable against the full amount.
  • Subsequent Consultations: One free consultation is provided; subsequent consultations will incur a £50 fee.

New Patient – Telephone Consultation

  • Policy: Telephone consultations are generally discouraged but may be helpful in certain circumstances.
  • Restrictions: No telephone or virtual consultations will be conducted for anti-wrinkle or injectable treatments. This service is available only for Obagi skincare consultations.

Appointments

  • Booking: All patients must provide contact details and must have read and understood the terms and conditions to secure an appointment. Appointments can be made by text, email, phone, or via the website, with online bookings encouraged.
  • Medical History: Prior to your first appointment, all clients must complete a medical history form. Treatment may be declined if necessary information is not provided.
  • Refusal of Treatments: We reserve the right to refuse treatment where our clinician deems it inappropriate for any reason.  The clinician’s decision is final.

Payment

  • Timing: Payment is due in full at the time of treatment and can be made by cash or major debit/credit cards. A deposit is required for treatments, payable via the online booking link.
  • Fees: Cover the delivery of treatment, including consultation and assessment, provision of information and advice, safe treatment with evidence-based products, and follow-up appointments and aftercare advice and support.
  • No Guarantees: We strive to offer exceptional service, but cannot guarantee specific results and are unable to provide refunds if outcomes do not meet expectations.

Consent for Photography and GDPR

  • Confidentiality: Patient information is treated confidentially in accordance with Data Protection legislation. Information will not be shared with third parties without written consent. Patients may unsubscribe from our mailing list at any time.
  • Photography: Consent for photography will be requested at your appointment. Patient privacy and confidentiality will be maintained.

Patient Referral Scheme Terms and Conditions

By participating in our patient referral scheme, you agree to the following terms and conditions:

  • Confidentiality: Referring a friend or family member may breach your confidentiality and anonymity, as your name will be disclosed to the referred individual to apply the discount.
  • Discount: Both the referrer and the referred individual will receive a £25 discount off their next treatment. This discount is applicable only once the referred individual has completed their first treatment valued over £150. The discount cannot be exchanged for cash or transferred to another individual.
  • Agreement: By participating in the referral scheme and accepting the discount, you confirm that you have read, understood, and agreed to these terms and conditions.

Complaints

  • Procedure: Notify us promptly of any complaints, and an appointment will be arranged for resolution. A Complaints Policy is available on request. Unresolved complaints may be referred to an Independent Alternative Dispute Resolution (ADR) Service.

Feedback

  • Importance: Feedback, both positive and negative, is appreciated and used to review and improve the quality of service. Feedback can be submitted verbally, via email, or through the clinic website.

Limitation of Liability

  • Disclaimer: The website and its content are provided “as is” without any warranties of any kind. Exthetics LTD disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
  • Liability: Exthetics LTD will not be liable for any damages of any kind arising from the use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or related to the use of the website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms and Conditions

We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website signifies your acceptance of the updated terms and conditions.

By using the exthetics.co.uk, you agree to these terms and conditions. If you have any questions, please contact us for further information.

Last updated: 6th of June 2024

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